Establish SOPs for Your Operation
Working with the world‐renowned Freeman system, their operatives will work with your team to establish detailed standards/manuals for every position on your operation. 7-14 days (depending on complexity of the operation). Sample: TASK 02: Grooming Standards |
ProcedureMaintain good personal hygiene at all times:
1) Shower or bathe daily. 2) Use deodorant daily. 3) Brush your teeth regularly and keep them in good repair. 4) Keep your breath fresh. 5) Use perfume/cologne sparingly; never use strong fragrances. None allowed for F&B and Housekeeping Staff. 6) Keep your hands clean; wash hands frequently. 7) Keep your nails clean and manicured at all times: a) No chipped nails; b) No nail polish for food servers or Housekeeping; c) Use only one, conservative colour on all your nails; d) Ornaments and decals are not permitted. 8) Maintain regular grooming and conditioning of hair: a) Keep a hairstyle, which portrays a business-like appearance. b) No extreme hair colour, EXOTIC OR BRIGHTLY COLOURED two-tone colours or excessively styled hair. c) Excessive gels, lotions, or distinctive shaven styles are not acceptable. Name tags should be worn on the RIGHT breast, approximately 6 inches below the shoulder. (Embroidered nametags are an acceptable substitute). Guidelines for women:
a) Keep make-up conservative, no bright shades of lipstick or eye shadow. b) Keep shoulder-length or longer hair tied back, away from face. c) Small, color-coordinated hair ornaments may be worn. d) Hairpins, ribbons, bands are to be of a neutral color (brown, black, navy blue) or color-coordinated with the outfit worn. * Jewelry should be conservative. No large chains, or multiple earrings or chains. Rings should be worn on one finger per hand. * No Jewelry on hands or arms in kitchens. Guidelines for men: a) Keep hair, moustaches, beards and side burns neatly trimmed. b) No excessive gels, braids or hair designs; c) Braids may be permitted in non-direct guest departments where they can be covered with caps that are part of the approved uniform. d) No visible chains or earrings. |
Standard* All employees are groomed according to the standards in the Employee
Handbook. * Appearance creates a positive impression to the guests. * Take pride and great care in your personal appearance. * Strict adherence to grooming and uniform standards must be maintained. * Daily hygiene is followed; guests and co-workers are not offended by an employee's hygiene. * Fragrances are used only to compliment the overall appearance, never offensive to others. * Hairstyles are to be attractive to guests and conservative, portraying a business-like appearance. * Tattoos are not to be visible at any time while in your uniform. * Nail length not to interfere with daily activities. * Nametags should be worn at all times while on duty. |
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